❓Troubleshooting

Below are solutions to some common issues that you may experience when working with RelayKeys.

AceCentre is a charity and we are providing this as-is. If you need something urgently and can pay we ask you to donate to us - or another developer to help fix your problem

Installation Issues

I can install it - but when I send keystrokes nothing is appearing on the second device?

Try and go through these steps:

1. Is your relaykeys stick properly attached? Make sure the blue light is showing. If not you may have a loose connection somewhere.

2. Is it paired and connected? - you will know this if the blue light is steady (not flashing) on the relaykeys stick

3. check your COM port. Lastly, it may be that the software cannot find the RelayKeys stick in its list of COM ports. Read this guide to configure and fix your COM port manually.

4. Check your casing and spacing. If you are using the command line applications, be careful - the application is case-sensitive. It should be type: and not Type: for example

It was working all fine but now its not!

Is it paired and been shown to be connected with the receiving device? If so - and its still not sending text you may need to remove the Bluetooth AceRK device and then pair the AceRK again. To do this open RelayKeys-QT app on the sending device - click on "Add device" and then pair on the receiving device.

So I send LSHIFT,2 and I was expecting " but I get a @ - What gives?

Have a look at the keyboard map. You'll need to define/edit a keyboard map for the keyboard you are expecting it to be.